Jeff Frigstad (left), senior VP of Best Practices of Frost & Sullivan, presents Lothar Thielen, president, Sales & Service for Dräger North America, with the award.

Jeff Frigstad (left), senior VP of Best Practices of Frost & Sullivan, presents Lothar Thielen, president, Sales & Service for Dräger North America, with the award.


Dräger has received the 2014 Frost & Sullivan Best Practices Award for its vision to invest in technological innovations in ventilation therapy and its ability to maintain superior customer relationships, according to a news announcement from the company.
The award recognizes excellence across several categories for outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service and strategic product development.
Dräger received its Frost & Sullivan Best Practices Award in the Growth Excellence Leadership category for Mechanical Ventilation Equipment. Candidates were evaluated on specific market criteria, including Total Customer Experience, Product/Service Value, and Purchase and Ownership Experience. Dräger was the only company to score a 9.0 or better, on a 10-point scale, in all performance criteria measures.
“We are humbled and extremely proud to be the recipients of this prestigious award that recognizes our commitment to innovation and the high levels of service we provide to our customers,” says Lothar Thielen, President, Sales & Service for North America at Dräger.
“The award recognizes the company’s highly qualified and technically skilled team, along with its extensive product line that sets Dräger apart from the competition,” added Frost & Sullivan Research Director Siddharth Saha. “Frost & Sullivan’s benchmarking analysis confirms that Dräger’s vision to invest in technological innovation and its ability to maintain superior customer relationships has enabled the company to establish a brand that resonates deeply with its customers.”
Dräger offers an extensive product line in ventilation therapy, including highly versatile mechanical ventilators. Dräger’s acute care ventilators include the Evita Infinity V500/V300 and Savina 300. In the neonatal intensive acute care ventilation market, Dräger offers the Babylog VN 500 and Babylog 8000 Plus. The company’s transport care products include Oxylog 3000 plus and Oxylog 2000 plus. The Carina is Dräger’s solution for noninvasive ventilation.
For more information on the award program is available at the Frost & Sullivan Best Practice Awards website.
Source: Dräger